Amazing service department!
I am writing in regards to one of your service dept employees. I had been having continuous problems logging into my account online and was getting pretty frustrated after problems kept occurring.
I was contacted by Dylan after sending an email registering my frustrations.
In all honesty I was about to close the account. However Dylan went out of his way to sort out what was going on and he was able to guide me through how to avoid further problems signing onto my account. He also made follow-up calls to make sure everything was working OK. I have to say that it was very refreshing to receive this level of assistance and I want to let his supervisor know how much I appreciated Dylan's help. You are lucky to have an employee of this caliber. Thank you!
Thoughtful and caring
Please pass along… EVERY SINGLE PERSON I have ever spoken to with Icon has always been so nice, understanding, patient and kind. I don’t think you all understand what it means to a struggling single mom to have compassion from a finance company willing to work with me during a hard time. I am seriously so grateful for you all. The gal I spoke with last night deserves a raise. She was so sweet and uplifting.
You don’t find that often in this cruel world and it is VERY appreciated to know there are people out there that still care and want to help… Anyway, thank YOU as well. You are the epitome of kindness.
Thank you and have a great day!
Thanks for the roof loan!
I wanted to thank you (and commend Brennen J.) who helped us with a loan for our new roof! He was very professional, helpful, knowledgeable and a pleasure to work with. Having come from a credit union background, my first choice will always be to use a credit union over any other financial institution--completely different philosophy.
Thank you Icon and Brennen!
Moving Everything to Icon Credit Union
About 5 years ago, I moved...here from Western South Dakota. Growing up in a smaller rural community, I was spoiled...by the service and personal touch I received from my local bank. Once moving out here, I needed to find something much closer; I chose one of the “big banks”. Boy what a mistake, unless you prefer being a number and that they could really care less whether you were with them or not. It sure made me miss the way things were back home!
About a year ago, a friend and I were discussing interest rates, and he suggested I check out [Icon Credit Union]. I was pleasantly surprised at your competitive rates, and moved my loans your direction. But that was just the beginning; [We] really appreciate how you and your staff have treated my wife and I over this past short year. We are always greeted with a smile, extreme promptness, and professionalism. I run a company myself, and know how important this is…..it doesn’t go unnoticed by us, thats for sure!
My wife and I have discussed this, and ... we will be moving everything to Icon Credit Union. We prefer to do business with people that appreciate and take care of us…Keep up the awesome service!
Thank you so much for everything you have done and continue to do for us! Working with Icon has been an unbelievable experience and we are so proud to members of such a dedicated credit union! ~Lacey M.
You've Been Awesome!
"You’ve been awesome. We are so grateful. Loved the lower monthly payment….down $100. From 1st disclosure 10 days ago (to closing). You’re the best!” ~Jane S.
Going the Extra Mile
Icon Credit Union and its people have always gone the extra mile for us as customers, that is why even though we live about 400 miles away, and 4 years later, we still refuse to change to another credit union. We have a personal one-on-one relationship with the Icon staff at our branch! And that is the way it should be!!! Thank you Brady & Katie!
Excellent Customer Service
I have been a member of Icon Credit Union for several years now and have always had great customer service from the La Grande Branch. The employees remember my name and go out of their way to provide excellent customer service. Brady is extremely professional in his work and customer service and I know I can count on him to answer my questions. I have savings accounts and auto loan accounts at Icon and I am a very happy customer due to the staffing at the La Grande Branch. I am always treated with respect and every experience has been a pleasant one. I highly recommend Icon Credit Union.
Referred a Friend and Co-worker
I could not be any more pleased with Icon Credit Union and the staff! I have had 2 loans with Icon and in each instance found the interest rates to be good & the service to be excellent! My experience has been so good that I referred a friend and co-worker, Pam S., to Icon for an auto loan she was seeking. I intend to have Icon be my 'go to" place for an auto loan for myself in the Spring of 2013. Thank you!!
Thank you, Thank you!
Thank you, thank you, thank you for the wonderful services you render to the community....We love meeting at the Icon Credit Union!
Back in the day
Back in the day, people here would call me by name when I would walk in - even before I would say 'Hi'. I could call up and get a loan the same day. The most personal service I have ever experienced! Today? I called for a car loan and Carley made it happen within 24 hours - even from 5 hours away ..... and at a rate that blew the minds of folks in this area. She rocks! Glad to know things haven't changed. Thank you!