Online Banking Instructions

Helpful instructions and how-to's for online banking. 

 

Welcome

Welcome to online banking, the 24-hour online connection to your Icon accounts! Please read the following instructions before using online banking. Once you have read these instructions, log on under the Member Login on the left of your screen. Save our home page in your favorites and you'll only be a click away from accessing your account information. To ensure protection of your personal information, please do not save your password for automatic log in on your PC - this would enable anyone with access to your computer, access to your account information as well.

Logging In

If logging on for the first time, read below. 
Your  Personal Identification Number (PIN) and your member account number are needed to initially log on. If you need to establish a PIN, or change your existing PIN, you can print off our online form and mail or fax it to Icon. If you believe someone may have your PIN that you do not want to access your accounts, change it immediately.

When you first log on to online banking, you will be asked to:

  • Enter your member number
  • Enter your email address
  • Change your password: Online passwords must be 4 to 12 characters long and contain a combination of numbers and letters. This password is case sensitive.
  • Select a confidence word: This word will appear above the box that you enter your password to sign in. It will confirm that you are at the online banking login site. If the confidence word is different, do not enter your password and contact Icon immediately.
  • Select and answer three challenge questions: When a token (or cookie) is not present on the PC logging in to online banking, you will be required to correctly answer these three challenge questions before being allowed to enter your password.
  • Identify if the PC you are using is a personal/business computer or a public computer: When you select "personal/business," a token (or cookie) is placed on your PC that will be used to recognize you the next time you log on to online banking.

Prevent being locked out of your account by reviewing these FAQs.

The U.S. Government requires businesses to double verify consumers accessing their personal information online. Icon does this in one of two ways:

1.     You will correctly answer the three challenge questions (previously chosen by you) and enter your PIN, or

2.     Your PC will have a token in place (from the last time you logged in and correctly answered the challenge questions and selected personal/business PC) and enter your PIN.

When you are done using online banking, be sure to use the "Logout" option to insure you have exited the system and close your internet browser for increased security protection.

E-Statements

Online banking users can choose to receive their account statements electronically. To sign up for E-Statements, login to your account on online banking and select 
E-Statement on the menu. Follow the directions and beginning with the next month's statement, you will receive an email notifying you that your statement is online waiting for you to view.

There may be a brief period of time each day, during close of business, that your accounts will not update immediately while we perform system maintenance. If that occurs, the "Account Status" line at the top of the Account Balances page will appear in red and the date and time stamp will reflect the last time you logged into online banking. We recommend that you try to log on again after 30 minutes.

Security

Regulation D of the Federal Reserve Board limits the number of preauthorized or electronic online banking transfers that you can make from your primary share savings account to six (6) transfers per calendar month. You may make unlimited transfers when you visit our office.

Please give us a call or contact us if you have any questions about using online banking.